
I switched to Gmail the first month it came out, mere seconds after receiving an invitation from a friend and two years before joining Google. Since then, I’ve invited hundreds of people, most of whom have happily made the switch to Gmail and never looked back.
But I have one friend, Andy, who’s the straggler in the group. A couple months ago, I sent out an email about a barbecue I was having. On the “To:” line, there were 15 Gmail addresses and then Andy. He stuck out like a sore thumb. Shortly thereafter, Andy was complaining to us about how...